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Associate Director, Accounts Receivable

Company: Wolters Kluwer
Location: Fayetteville
Posted on: November 22, 2021

Job Description:

Location: USA - Riverwoods, IL Location: USA - Minneapolis, MN Location: USA - Philadelphia, PA The Accounts Receivable team is part of the North American-Accounting Center (NA-AC). All transactional Order to Cash (OTC) activities across all US and Canadian divisions are being managed by NA-AC and function as a virtual community. The NA-AC organization focuses on building accounting expertise in a tower structure; Record to Report, Procure to Pay and Order to Cash and provides support to the businesses of Wolters Kluwer North America in a standardized, harmonized, and high quality manner. Each tower is led by a Senior Director who reports directly to the VP, F&A Service Delivery/Accounting Operations.TheAssociate Director, Accounts Receivable is responsible for supporting Wolters Kluwer North America divisions in the management and direct supervision of accounts receivable functions. This role is also actively involved in the delivery of KPI targets which include cash collections and collection metrics. Weekly and Monthly reporting of KPIs include analysis of current performance, insight into risk and action plans to meet year end targets. The right candidate is an enthusiastic leader with a passion for excellence.This role is responsible for proactively managing cash application/collections for multiple business units, including daily cash application functions, weekly cash reporting, and successful resolution of unapplied and unidentified customer payments in a high-volume, fast paced environment with multiple ERPs. Cash application team members will be required to effectively multitask by accessing, researching and updating customer records utilizing multiple computer applications, systems and resources. Working with their managers, the department staff will take direct ownership and responsibility for cash application for customer accounts and manage through the complete resolution of any payment/credit discrepancy issues. The achievement of these goals is accomplished through effective management of a virtual cash application team which includes Wolters Kluwer and 3rd Party outsourced resources.Essential Duties and responsibilities Effectively lead a virtual/global cash application team Perform strategic planning and priority setting for Accounts Receivable department Manage multiple projects concurrently Develop and Report KPI metrics to monitor performance delivery with demonstrated ability to take quick effective action to minimize risk exposures for internal and third-party contractual obligations Lead and drive resolution of unidentified/unapplied daily cash, including development of action plan for improvements to reduce unclaimed property Develop and deploy daily/weekly/monthly cash reporting for use by the multiple business entities and Division Lead NA-AC projects to identify and implement process improvements and process streamlining with respect to cash applications Proactively engage in projects focused on automation of cash applications from our banking to our fulfillment systems Ensure effective coordination and communication with Wolters Kluwer and third-party providers (e.g. Capgemini and third party collection agencies) regarding cash received Lead development of employees and manage performance of the team by communicating clear expectations and goals, providing ongoing, documented feedback throughout the year, and following the company's performance management and performance improvement processes Hire, train, and develop new team members as appropriate Manage relationship with outsourcing team, identify activities and support a successful outsourcing of relevant O2C activities including all elements for optimal service delivery while ensuring SLA and contractual requirements are met by vendor. All interactions whether with internal or external customers should keep the customer's satisfaction as a primary focus Develop written process documentation for cash application procedures for multiple legal entities Participate in Global Process Model (GPM)community meetings, sharing best practices with focus on standardization Manage departmental spending to approved budget and implement cost savings where available Other duties as assigned Job Qualifications:Education: Bachelor's degree in Accounting/Finance or equivalent experience required, or equivalent. Experience: At least 8 years of commercial collection and or accounts receivable and cash applications related work, preferably in a large +$500 million in revenue global organization. At least 5 years of experience leading, developing and managing virtual teams. Other Knowledge, Skills, Abilities or Certifications: Intimately familiar with a Balance Sheet and the impact of invoicing and AR activities on the B/S. Intimately familiar with Collections and associated reporting. Ability to determine escalation requirements and ensure key issues are put in front of senior management with recommendations for resolution. Demonstrated track record of driving organizational change through effective change management strategy and techniques, while motivating and leading teams through the change process. Ability to utilize all available information to resolve accounts receivable unidentified balances. Experience in working in a matrix environment, global in scope with multicultural and diverse teams Highly developed problem solving and analytical skills, a strong detail-orientation, out of the box thinking. Excellent verbal and written communication skills with a customer service approach, coupled with strong influence skills. People manager that has the ability to build and maintain strong relationships with the internal customer. Ability to work well under pressure to meet deadlines. Ability to work on multiple projects in parallel and keeping oversight. Self-motivated, willingness to take the necessary initiative to bring projects through completion. Results driven attitude to meet goals. Eagerness and willingness to dive into new challenges and open to continuous change to improve existing processes. Advanced skills in Microsoft Office Excel, Word and PowerPoint. Travel requirements Up to 30% domestic travel to other business units and international travel to third-party service providers (international trips approx. 1x annually). Physical Demands Normal office environment.

Keywords: Wolters Kluwer, Fayetteville , Associate Director, Accounts Receivable, Accounting, Auditing , Fayetteville, Arkansas

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