Scheduling Manager
Company: RadNet
Location: Tulsa
Posted on: February 13, 2026
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Job Description:
Job Description Job Description Responsibilities Artificial
Intelligence; Advanced Technology; The very best in patient care.
With decades of expertise, we are Radiology Forward . With dynamic
cross-training and advancement opportunities in a team-focused
environment, the core of our success is its people with the
commitment to a better healthcare experience. When you join us as a
Scheduling Manager, you will be joining a dedicated team of
professionals who deliver quality, value, and access in the 21st
century and align all stakeholders- patients, providers, payors,
and regulators to achieve the best clinical outcomes. You Will:
Responsible for all facets of day-to-day management of scheduling
department, including hiring, motivation, training, discipline and
termination of employees. Assess performance and complete 90-day
and annual evaluations of employees. With Operations assistance,
design and implement appropriate scheduling "protocols" as
necessary. Periodically review existing protocols for accuracy and
service Triage scheduling activities to ensure smooth and efficient
department operations. Maintain supply inventory, responsible for
ordering supplies. Develop and maintain in-depth knowledge of
changing technologies; spearhead change process with scheduling
staff. Develop and maintain in-depth knowledge of volume referrers;
communicate pertinent information to Telecommunications Coordinator
and schedulers. Manage and support activities of
Scheduling/Telecommunications Coordinator; work in conduction with
coordinator in devising training/skills enhancement programs for
scheduling staff. Respond to referrers needs, problems and issues
as needed. Communicate to Sales and Marketing relevant issues such
as troubled referrers, referrers needs, problems and issues and
competitor information on pro-active and ongoing basis; develop and
present potential solutions to referrers concerns to Operations;
assist Sales and Marketing in referrer problem resolution through
off-site visits. Assist Operations in scheduling conversion of new
centers and managed care practices. Interface pro-actively with
Medical Records and Billing departments to coordinate and enhance
patient through-put. Monitor and communicate to Site/Area
Operations Managers and Operations scheduling backlog to enhance
scheduling latitude, maximize procedural output and increase
revenue. Communicate new opportunities for procedures or modalities
to Operations Manager. Relay information regarding site conditions
beyond their authority to the Operations Manager which could impact
the quality of care of service that we provide or the smooth
operation of the center. Assist Operations Manager and other
Executive Management as needed with special assignments and special
projects. Prepare and submit all reports required by site
management. Take incoming calls and respond to callers in a
patient, professional and courteous manner, striving to maintain
highest level of customer service in meeting patient or physician
scheduling needs. Schedules appointments according to site, company
and computer protocols. Notifies appropriate department of
schedules, changes or addition of STAT exams promptly. Verifies and
updates patient/physician/insurance information and enters into
computer correctly. Provide thorough and accurate preparatory
information to patient regarding procedures. Uses good judgment in
dealing with distressed, angry or emotional patients or angry
physicians offices and refers particularly difficult situations to
supervisor. Promote public relations with patients, doctors,
vendors and other clients on the phone and in person. Demonstrate
initiative and creativity in promoting positive patient relations.
Assist Operations Manager as needed in meeting department standards
and objectives. Keeps informed of RadNet policies and general
environmental conditions to provide input and propose solutions to
problems whenever possible. You Are: Genuinely passionate about
customer service and exercise sound judgement and an ability to
remain professional in all situations Able to demonstrate high
level of attention to detail, excellent organizational skills and
have the ability to multitask Able to thrive in a fast-paced
environment, have a knack for prioritizing work with a structured
approach, and enjoy providing world class customer service To
Ensure Success In This Role, You Must Have: At least 2 years of
supervisory/management experience within a busy call center
environment. Ability to inspire change, motivate staff, and produce
results while maintaining a healthy work environment. Excellent
interpersonal skills and communication skills. Proficient computer
skills; the ability to create PowerPoint presentations and reports
using Excel. Working knowledge of California State labor laws (i.e.
meal and rest breaks, over-time, interviewing/hiring, etc.). Strong
attention to detail, and the ability to multi-task and prioritize.
Ability to travel if needed (occasional travel). We Offer:
Comprehensive Medical, Dental and Vision coverages. Health Savings
Accounts with employer funding. Wellness dollars 401(k) Employer
Match Free services at any of our imaging centers for you and your
immediate family.
Keywords: RadNet, Fayetteville , Scheduling Manager, Administration, Clerical , Tulsa, Arkansas
