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IT Support Technician

Company: Mad Data Io
Location: Fayetteville
Posted on: January 8, 2022

Job Description:

MAD DATA IO provides a range of products and solutions ranging from business continuity products to fully managed virtual IT office systems and networks.The purpose of the IT Support Engineer position is to provide remote and on-site IT support to clients as well as to perform project work as assigned by management.Primary Duties and Responsibilities:*** Provide IT Support to end clients via phone or using remote tools*** Act as the first technical responder to diagnose and resolve assigned on-site client issues.*** Must be able to provide network, firewall, and server support to clients in a timely fashion.*** Interact with clients in a professional manner both verbally and via email.*** Create, update, and close support tickets in PSA tool.*** Ensure that all solutions delivered adhere to company guidelines.*** Proactively alert management to issues that could negatively impact clients or internal operations.Secondary Duties and Responsibilities:*** Perform assigned maintenance tasks.*** Perform assigned project tasks.*** Document internal processes and procedures related to duties and responsibilities.*** Attend and contribute to weekly support coordination meetings.*** Learn and adapt to new technologies as they have introduced both in-house and to clients.Qualifications:*** AS in Computer Science with 2+ yrs relevant experience or equivalent education/work experience*** Ability to travel within Arkansas 25% of the time and flights to remote client destinations. (Company vehicle provided)*** Good communications skills both verbal and written*** Strong work ethic*** Self-motivated with a high energy levelWorking Knowledge of the following:*** Microsoft Server 2012 and 2016*** Hyper-V and VMWare*** Sonicwall Firewalls*** Microsoft OS's including Windows 7, Windows 8 and Windows 10*** Peripheral configuration including printers and scanners.*** Anti-virus technologies*** Managed switches.*** Email client configuration (Exchange, POP, IMAP, mobile devices)*** Microsoft servers and active directory domain management*** Comfortable working with end-users*** Comfortable taking direction and complying with standardsJob Type: Full-timeby Jobble

Keywords: Mad Data Io, Fayetteville , IT Support Technician, Engineering , Fayetteville, Arkansas

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