FRONT DESK MANAGER

Company: avid hotel
Location: Fayetteville
Posted on: November 19, 2021

Job Description:

Company Introduction:At avid hotels, we are championing everyday travel at a fair price, meeting the needs of the guests who all too often have to pay more for things they don't need, or compromise on the quality they expect. We're here to offer the type of hospitality they value most the essentials done exceptionally well. Experiences that feel just right, every time.Overview:The position of front desk manager entails managing the reception area, coordinating all front desk activities, and supervising the support staff as well as making reservations, greeting guests; registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Front desk managers also compile reports for management, including occupancy reports and financial information.Job Responsibilities:Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department. You will also field complaints, address guests' concerns, answer phone inquiries, direct calls and provide basic information.You will also be required at times to act as front desk agent and those responsibilities include:Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/herAssist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cardsDemonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiriesRespond to guest inquiries and requests and resolve issues in a timely, friendly and efficient mannerField guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as neededReceive, input, retrieve and relay messages to guests, as needed

Keywords: avid hotel, Fayetteville , FRONT DESK MANAGER, Executive , Fayetteville, Arkansas