FayettevilleARRecruiter Since 2001
the smart solution for Fayetteville jobs

Program Manager

Company: Keytronic
Location: Fayetteville
Posted on: May 14, 2022

Job Description:


Ability to embrace corporate culture of Honesty, Trust and Respect.
Provide detailed, accurate and timely information to customers regarding their inquiries related to expediting, scheduled shipping dates, pricing, availability, order processing and credit processing.
Pro-actively alert the customer of any issues (delivery, quality, cost, etc.) and propose solutions where possible.
Track customer complaints/returns and ensure timely and proper corrective action is taken
Develop a strategy (with support from functional managers) to effectively service each customer, while preserving the interests of Keytronic. This includes material management (minimize inventory while meeting customer needs), production planning, and quality assurance
Analyze margins and provide feedback to materials and operations to increase margins. Follow-up on variances to ensure timely resolution
Maintain and communicate performance metrics both internally and to assigned customers.
Carefully monitor and manage performance to agreed upon metrics and develop action plan when required to improve performance
Actively work to develop and propose ideas to the customer to reduce cost, improve quality, and shorten lead-times.
Review customer purchase orders against quotations and resolve any discrepancies prior to processing the order
Lead new product meetings with other internal Keytronic departments to ensure timely and effective support of new products
Process and negotiate customer purchase order and engineering changes and submit cost/delivery impacts to customers
Follow-up to ensure that all excess/obsolete inventory and other costs are recovered from the customer in a timely manner
Manage cross functional team of engineering, buying, production, and administrative support
Ability to travel up to 20% when necessary


Bachelors degree or equivalent
Minimum 5- 7 years experience in manufacturing environment, with some experience working in the electronics industry
Experience managing customer relationships including quoting and negotiations, as well as delivery and quality performance management

PHYSICAL DEMANDS: The employee is regularly required to sit; use hands and fingers, handle or feel objects, talk, hear, and see. The employee must occasionally lift, stand, walk, climb, balance, stoop, kneel, crouch, crawl, or reach with hands and arms. The environment is fast-paced; time pressured, and requires accuracy. The employee will regularly multi-task between projects, be required to move throughout the office building, and effectively communicate. The normal environment is quiet and typical of an open cubical setting with some areas that may be louder at times.


Follow all ESD policies and procedures
Follow all ISO procedures within the program management department
Performs other duties, as assigned, to achieve corporate and departmental objectives
Ability to work independently
Excellent attention to detail
Skilled in inventory management techniques (kanban, bonding, safety stock, etc.)
Demonstrated ability to work with others in a team environment, supervisory experience is preferred
Strong problem-solving abilities and prioritizations skills
General business management knowledge financial, marketing, etc.
Computer skills working knowledge of MS Office
Strong team skills; ability to interact with all levels in the organization including ability to provide advice and counsel to senior decision makers
Ability to quickly and accurately assess and address complex problems using creative approaches
Demonstrated strategic thinking skills that portray the ability to conceptualize business requirements in a proactive manner
Ability to write and speak effectively with people internal and external to the company
People skills customer oriented, positive attitude, team participation, problem solver

Supervision is received in the department that the position is assigned by the Manager or Director of that department. May also receive guidance and mentoring from Sr. level management. Position has supervisory responsibilities for administrative assistants and/or planning staff.

The statements on this job description are intended to describe the general nature and level of work being performed by incumbents. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required by all incumbents, and all job descriptions are subject to change to accommodate business necessity. In support of Keytronics goals some incumbents may perform other duties as assigned. In addition, all Keytronic employees are expected to:

Promote teamwork and cooperative effort
Help train and give guidance to other Keytronic employees
Maintain a clean, safe, and unobstructed work area
Provide customers with the highest quality of products and service
Understand and apply appropriate quality improvement processes

Keytronic is an EOE/M/W/VET/Disabilities employer.

recblid 7at2dsk1lo1r6wauelzwgjkztgo2by

Keywords: Keytronic, Fayetteville , Program Manager, Executive , Fayetteville, Arkansas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Arkansas jobs by following @recnetAR on Twitter!

Fayetteville RSS job feeds