Program Manager
Company: Keytronic
Location: Fayetteville
Posted on: May 14, 2022
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Job Description:
ESSENTIAL FUNCTIONS:
Ability to embrace corporate culture of Honesty, Trust and
Respect.
Provide detailed, accurate and timely information to customers
regarding their inquiries related to expediting, scheduled shipping
dates, pricing, availability, order processing and credit
processing.
Pro-actively alert the customer of any issues (delivery, quality,
cost, etc.) and propose solutions where possible.
Track customer complaints/returns and ensure timely and proper
corrective action is taken
Develop a strategy (with support from functional managers) to
effectively service each customer, while preserving the interests
of Keytronic. This includes material management (minimize inventory
while meeting customer needs), production planning, and quality
assurance
Analyze margins and provide feedback to materials and operations to
increase margins. Follow-up on variances to ensure timely
resolution
Maintain and communicate performance metrics both internally and to
assigned customers.
Carefully monitor and manage performance to agreed upon metrics and
develop action plan when required to improve performance
Actively work to develop and propose ideas to the customer to
reduce cost, improve quality, and shorten lead-times.
Review customer purchase orders against quotations and resolve any
discrepancies prior to processing the order
Lead new product meetings with other internal Keytronic departments
to ensure timely and effective support of new products
Process and negotiate customer purchase order and engineering
changes and submit cost/delivery impacts to customers
Follow-up to ensure that all excess/obsolete inventory and other
costs are recovered from the customer in a timely manner
Manage cross functional team of engineering, buying, production,
and administrative support
Ability to travel up to 20% when necessary
MINIMUM QUALIFICATIONS
Bachelors degree or equivalent
Minimum 5- 7 years experience in manufacturing environment, with
some experience working in the electronics industry
Experience managing customer relationships including quoting and
negotiations, as well as delivery and quality performance
management
PHYSICAL DEMANDS: The employee is regularly required to sit; use
hands and fingers, handle or feel objects, talk, hear, and see. The
employee must occasionally lift, stand, walk, climb, balance,
stoop, kneel, crouch, crawl, or reach with hands and arms. The
environment is fast-paced; time pressured, and requires accuracy.
The employee will regularly multi-task between projects, be
required to move throughout the office building, and effectively
communicate. The normal environment is quiet and typical of an open
cubical setting with some areas that may be louder at times.
OTHER FUNCTIONS
Follow all ESD policies and procedures
Follow all ISO procedures within the program management
department
Performs other duties, as assigned, to achieve corporate and
departmental objectives
Ability to work independently
Excellent attention to detail
Skilled in inventory management techniques (kanban, bonding, safety
stock, etc.)
Demonstrated ability to work with others in a team environment,
supervisory experience is preferred
Strong problem-solving abilities and prioritizations skills
General business management knowledge financial, marketing,
etc.
Computer skills working knowledge of MS Office
Strong team skills; ability to interact with all levels in the
organization including ability to provide advice and counsel to
senior decision makers
Ability to quickly and accurately assess and address complex
problems using creative approaches
Demonstrated strategic thinking skills that portray the ability to
conceptualize business requirements in a proactive manner
Ability to write and speak effectively with people internal and
external to the company
People skills customer oriented, positive attitude, team
participation, problem solver
SUPERVISION GIVEN/RECEIVED
Supervision is received in the department that the position is
assigned by the Manager or Director of that department. May also
receive guidance and mentoring from Sr. level management. Position
has supervisory responsibilities for administrative assistants
and/or planning staff.
The statements on this job description are intended to describe the
general nature and level of work being performed by incumbents.
They are not intended to be an exhaustive list of all
responsibilities, duties, and skills required by all incumbents,
and all job descriptions are subject to change to accommodate
business necessity. In support of Keytronics goals some incumbents
may perform other duties as assigned. In addition, all Keytronic
employees are expected to:
Promote teamwork and cooperative effort
Help train and give guidance to other Keytronic employees
Maintain a clean, safe, and unobstructed work area
Provide customers with the highest quality of products and
service
Understand and apply appropriate quality improvement processes
Keytronic is an EOE/M/W/VET/Disabilities employer.
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Keywords: Keytronic, Fayetteville , Program Manager, Executive , Fayetteville, Arkansas
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