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Associate Director of Revenue/Sales Operations, Senior Manager II, Operations - Sam's Club (MAP)

Company: Sam's Club
Location: Fayetteville
Posted on: May 26, 2023

Job Description:

Position Summary...

What you'll do...

At Sam's Club, we are member obsessed. We look to add value to the Sam's Club membership, and we partner with suppliers to bring unique and exciting values to our members. The Sam's Club Member Access Platform (MAP) is the nexus of the Supplier -Marketer- Merchant partnership and are responsible for delivering our suppliers (advertisers) impactful omnichannel member experiences that are married with measurable insights.

This is a unique opportunity to join a fast growing , highly visible team within Sam's Club. We believe all digital advertising can be targeted and accountable - and we have Sam's Club first party membership sales data to prove it. MAP wins when suppliers invest in digital media to drive growth; Sam's and our supplier partners win when your digital expertise helps sell more goods online and offline. Growth in our digital advertising business is key to fueling Sam's overall growth strategy.

The Senior Revenue Operations Manager will drive critical business insights for the Sam's Club Media Group (MAP) leadership team. This includes leading the charge in improving sales reporting, which enables the development of fact-based insights that in turn bring about enhancement in sales efforts and achievement of sales targets.

With a combination of exceptional analytical skills, an insatiable curiosity, and an entrepreneurial, "get stuff done" mindset, you'll help us better understand our business trends and drive changes that will shape the future of MAP.

The ideal candidates will be experienced in working effectively, cross-functionally within a highly matrixed organization across variety of stakeholders which include Sales, Finance, Product, Engineering, Business Intelligence and Marketing. You will demonstrate sound business judgment and successfully proven you can influence others.

This individual will report into the Director of Revenue Operations as part of the centralized Sam's Club MAP Operations organization.

Primary responsibilities include:

  • Business Analytics & Reporting. Develop a deep understanding of our overall business and how our different products and sales investments layer into our broader strategy. Define critical KPIs, dashboards, and operating rhythms to help teams manage performance and create operational rigor. Be the primary point person with our Executive Team on understanding metrics movements and trends and provide data-driven insights.
    • Drives improvement in sales reporting, which enables the development of fact-based insights that in turn bring about enhancement in sales efforts, hence, enabling the achievement of sales targets and objectives as well the overall objectives and targets of the business.
    • Support financial reporting processes and carry out forecasts using predictive models/tools to identify and adjust accordingly to factors with possible effects on sales

      • Sales Pipeline and Forecasting. Partner with Sales leadership to ensure highest fidelity of pipeline data and precision accuracy for company monthly/quarterly forecast submissions.
        • Support financial reporting processes and carry out forecasts using predictive models/tools to identify and adjust accordingly to factors with possible effects on sales
        • Manage dashboards and reports enabling teams to easily understand business health and goal attainment level.

          • Strategic Planning & Initiatives: Support the Director of Revenue Operations with long term planning as well as the annual operation plan process by leading the bottoms up revenue forecasting with Sales.
            • Partner with x-functional teams on projects with a focus on improving revenue growth and sales productivity
            • Support leadership in operationalizing and analyzing the impact of business initiatives

              • Special Projects. Tackle ambiguous strategic questions facing the business. Partner with leaders throughout MAP to build business cases for new business initiatives. Drive the "follow through" on those initiatives to ensure smooth execution across a diverse array of cross-functional partners.

                • Improving Sales Performance/Productivity/Governance
                  • Responsible for increasing the sales teams' productivity through improved sales processes and approaches and adoption of effective business tool
                  • Sales Incentive Plan: provide strategy and process recommendations inclusive of modeling for additional incentive programs.
                  • Assists in the formulation, definition, and maintenance of sales policies across all Sales teams in order to promote behavior and alignment with the business's overall values and objectives

                    Minimum Qualifications:
                    • BA/BS degree in Business, Finance - or equivalent practical application work experience
                    • Minimum 8-10 years in Sales Business Insight, Operations or Finance within a fast-paced and highly competitive environment
                    • Experience w/in digital media sales industry.
                    • Structured "systems" thinker who also loves the details. When engaging with a problem, you balance a focus on quick wins and actionability with ways to efficiently solve that problem at scale through systems and repeatable processes, and are comfortable diving into the operational details with the analytical, data, product, and engineering teams that you will be closely partnered with to make it happen.
                    • Significant experience in business process definitions, improvements and operational excellence
                    • Experience influencing at a leadership level
                    • Experience shifting priorities and acting proactively, while maintaining organization and control
                    • Strong communication skills - able to communicate effectively w/varied audiences from business to technical as well as with leadership.
                    • Great teamwork and collaboration skills

                      Minimum Qualifications...

                      Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

                      Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 4 years' experience in operations, project management, or related area OR 6 years' experience in operations, project management, or related area. 2 years' supervisory experience.

                      Preferred Qualifications...

                      Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

                      Leadership of cross-functional task forces or projects

                      Masters, Masters: Operations Management

                      Project Management - Project Management Professional - Certification
                      Primary Location...
                      2101 SE SIMPLE SAVINGS DR, BENTONVILLE, AR 72712-4304, United States of America

Keywords: Sam's Club, Fayetteville , Associate Director of Revenue/Sales Operations, Senior Manager II, Operations - Sam's Club (MAP), Executive , Fayetteville, Arkansas

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