Director, Onboarding & Training, Business Operations Director I- Sam's Club MAP

Company: Sam's Club
Location: Goshen
Posted on: May 26, 2023

Job Description:

Position Summary...

What you'll do...

Director of Onboarding & Training - Sam's Club Member Access Platform (MAP)

At Sam's Club, we are member obsessed. We look to add value to the Sam's Club membership, and we partner with suppliers to bring unique and exciting values to our members. The Sam's Club Member Access Platform (MAP) is the nexus of the Supplier -Marketer- Merchant partnership and are responsible for delivering our suppliers (advertisers) impactful omnichannel member experiences that are married with measurable insights. This is a unique opportunity to join a fast growing, highly visible team within Sam's Club. We believe all digital advertising can be targeted and accountable - and we have Sam's Club first party membership sales data to prove it. MAP wins when suppliers invest in digital media to drive growth; Sam's and our supplier partners win when your digital expertise helps sell more goods online and offline. Growth in our digital advertising business is key to fueling Sam's overall growth strategy.

As the Director of Culture, Learning & Development on our Sam's Club Member Access Platform (MAP) team, you will act as a credible business-oriented solution provider and trusted partner. You will develop and drive the strategy for culture, learning and development for the MAP organization. You will ensure alignment with our strategic business objectives and maintain high quality standards in instructional design and development for all methods of program delivery.

As a self-driven, trusted partner and representative of Sam's Club MAP organization, you will regularly interact with associates, cross-functional partners, and external vendors. Our business is moving with tremendous speed, and we are growing fast. The ideal candidate is a team player with strong interpersonal and communication skills while consistently focusing on results and delivering with speed.

You will make an Impact by:
--- Leverage business understanding to identify needs and design strategies and programs utilizing various learning methodologies.
--- Re-imagining and executing the New Associate Onboarding program to enable a great associate experience for new hires.
--- Staying well-informed of the latest developments in learning trends, changes in learning theory, and developments in learning technologies

Specific responsibilities include:
--- Collaborate with department leaders to understand team needs related to training and development to understand, recommend, execute, and evaluate effective solutions.
--- Design and develop programs and curriculum by partnering with internal subject matter experts and/or external vendors to achieve training, learning and development objectives.
--- Conceptualize innovative and flexible methods to onboard, train, and develop a distributed associate base.
--- Lead the continuous improvement of training and development programs.
--- Develop a comprehensive communication strategy for training and development programs.
--- Establish and maintain evaluation methods for training content, delivery, activities, and outcomes; utilizing metrics to validate knowledge transfer and return on investment.
--- Refining existing systems and processes, and setting up new processes as required, including support in preparing annual L&D budget requests; creating and updating a training calendar; tracking training attendance; and capturing feedback on training programs.

Minimum Qualifications
--- Bachelor's degree in Business, Human Resources, Communication, Education, or related field.
--- 3 years' experience in designing and delivering training, learning and development activities.
--- Excellent interpersonal skills and a demonstrated ability to interact with all levels in the organization.
--- Strong written and verbal communication skills and attention to detail.
--- Ability to thrive in a fast-paced, startup like environment.
--- Excellent time management skills with a focus on execution, ability to juggle multiple requests and prioritize responsibilities.

Nice to have:
--- MBA or master's degree in Psychology/HR or relevant field.
--- Experience in ecommerce or ad tech
--- Exposure to authoring tools, Learning Management Systems (LMS) and eLearning development systems, tools, and resources.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor degree in business or related field or equivalent experience

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Experience in related area

Primary Location...
2101 SE SIMPLE SAVINGS DR, BENTONVILLE, AR 72712-4304, United States of America

Keywords: Sam's Club, Fayetteville , Director, Onboarding & Training, Business Operations Director I- Sam's Club MAP, Executive , Goshen, Arkansas