Customer Service Manager
Company: CARDS Holdings, Inc.
Location: Fayetteville
Posted on: May 28, 2023
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Job Description:
CUSTOMER SERVICE MANAGERProvides overall management and
leadership of the Customer Service Team focused on providing
excellent customer service.Reviews and approves staffing schedules
to ensure staffing meets the demand.Assesses the training needs of
the Customer Service Team and oversees the training development and
delivery.Creates, monitors, and reports the performance metrics for
the Customer Service area.Identifies and implements process
improvements across the Customer Service department.Makes Customer
Service policy recommendations that align with the strategic
direction of the company and/or provide better service to our
customers.Ensures Customer Service team is adhering to company
policies and guidelines. Creates a unified Customer Service team
through effective communication, team building, motivation, and
recognition.Leads Customer Service improvement projects through
effective project management and leadership.Handles the more
complex customer issues as well as escalated customer calls.Reviews
and approves adjustments and escalated payment arrangements.
Performs Customer Service Supervisor duties when the need
arises.Reviews and approves credit and debit memos to customer
accounts.Prepares yearly budget for the Customer Service
section.Experience:Customer Relations: 3-5 years
(Required)communication skills, computer experience, and
supervisory experience.Benefits:Who doesn't like to get paid
weekly? We like it so we provide weekly pay!Multiple Health Plans
to choose from, with 50% Company paid Employee and Dependent
PlansDentalVisionWe Pay for your $25,000 Life Insurance!100%
Company Paid Short-Term Disability InsuranceRetirement Plan with a
company match of 3%Safety and Retention Incentives!Paid Time
OffEmployee Discount Plans!This Job Is Ideal for Someone Who
Is:Dependable - more reliable than spontaneousPeople-oriented -
enjoys interacting with people and working on group
projectsAdaptable/flexible - enjoys doing work that requires
frequent shifts in directionJob Type: Full-time
Keywords: CARDS Holdings, Inc., Fayetteville , Customer Service Manager, Executive , Fayetteville, Arkansas
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