Customer Service Manager

Company: CARDS Holdings, Inc.
Location: Fayetteville
Posted on: May 28, 2023

Job Description:

CUSTOMER SERVICE MANAGERProvides overall management and leadership of the Customer Service Team focused on providing excellent customer service.Reviews and approves staffing schedules to ensure staffing meets the demand.Assesses the training needs of the Customer Service Team and oversees the training development and delivery.Creates, monitors, and reports the performance metrics for the Customer Service area.Identifies and implements process improvements across the Customer Service department.Makes Customer Service policy recommendations that align with the strategic direction of the company and/or provide better service to our customers.Ensures Customer Service team is adhering to company policies and guidelines. Creates a unified Customer Service team through effective communication, team building, motivation, and recognition.Leads Customer Service improvement projects through effective project management and leadership.Handles the more complex customer issues as well as escalated customer calls.Reviews and approves adjustments and escalated payment arrangements. Performs Customer Service Supervisor duties when the need arises.Reviews and approves credit and debit memos to customer accounts.Prepares yearly budget for the Customer Service section.Experience:Customer Relations: 3-5 years (Required)communication skills, computer experience, and supervisory experience.Benefits:Who doesn't like to get paid weekly? We like it so we provide weekly pay!Multiple Health Plans to choose from, with 50% Company paid Employee and Dependent PlansDentalVisionWe Pay for your $25,000 Life Insurance!100% Company Paid Short-Term Disability InsuranceRetirement Plan with a company match of 3%Safety and Retention Incentives!Paid Time OffEmployee Discount Plans!This Job Is Ideal for Someone Who Is:Dependable - more reliable than spontaneousPeople-oriented - enjoys interacting with people and working on group projectsAdaptable/flexible - enjoys doing work that requires frequent shifts in directionJob Type: Full-time

Keywords: CARDS Holdings, Inc., Fayetteville , Customer Service Manager, Executive , Fayetteville, Arkansas