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Director of Client Experience

Company: G and G Independent Insurance
Location: Fayetteville
Posted on: February 14, 2019

Job Description:

Your expectations in this role will include all of the following:

  • Lead, manage, and assist our account managers as they take care of current clients
  • Stay up to date on trends in order to maximize our customer retention rate
  • Ensure that all clients are receiving the standard G&G exceptional experience
  • Attend strategic leadership meetings
  • Ensure that processes are being followed the "G&G Way"
  • Maintain a positive department culture
  • Implement new technology/processes to better the company
  • Maximize employee retention within the department
  • Recruit & train new employeesThe "Perfect Fit" for this role will have the following:
    • Strong leadership skills
    • Experience managing in a "call-center" environment
    • Strategic mindset
    • A goal-oriented spirit
    • Incredible emotional intelligence
    • Integrity
    • A love for helping/coaching/inspiring others
    • Passion for providing great experiences to clients
    • Decision making capabilities
    • Creativity and innovation
    • Great communication skills
    • Authenticity5 years of customer service experience (Required)3 years of management/leadership of a customer service team (Required)Bachelors degree in related field (Preferred)Must be able to obtain insurance licenses prior to hireBilingual a plus.Why should you want to work at G&G?
      • You can wear a cape
      • We give you 15 days off a year, your birthday off, and nine paid holidays
      • We help you save for retirement
      • We provide health, dental, and vision - for your health (duh)
      • Our culture is AMAZING, and our people are MORE amazing
      • We have great coffee
      • You get to have fun WHILE you work
      • AND we will invest in your success

        Keywords: G and G Independent Insurance, Fayetteville , Director of Client Experience, Executive , Fayetteville, Arkansas

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