FayettevilleARRecruiter Since 2001
the smart solution for Fayetteville jobs

Retail Service Advisor

Company: B Sew Inn
Location: Fayetteville
Posted on: April 4, 2021

Job Description:


Retail Service Advisor

Department: Service/Sales

Reports to: Store Manager

Who We Are:

The Service Technician position is responsible for the troubleshooting, repair, adjustment, and maintenance of all types of sewing machines, embroidery machines, long arms, sergers and related accessory equipment through excellent customer service while upholding B-Sew Inn s core values. This is a full-time position, 40 hours a week including Saturdays.

Summary:

The Retail Service Advisor position is responsible to coordinate communication between customers, service technicians and store team member involving sewing machine repair. This position will initiate machine services and repairs by ascertaining performance problems and services requested through excellent customer service while upholding B-Sew Inn s core values. This is a full-time position, 40 hours a week including Saturdays.

Essential Duties and Responsibilities:

  • Demonstrates a positive attitude and a willingness to adhere to BSI s culture, including finding a way to say Yes .
  • Greet guest at service check in and determine service needs by listening to guest s description of symptoms.
  • Troubleshoot, diagnose, and resolve maintenance/repair issues on a variety of home sewing/embroidery machines.
  • Verify warranty and service contract coverages using records in Point of Sales system.
  • Provide service estimates, explaining provisions and exclusions. If machine requires additional work beyond original estimate, contact the customer to advise the extra cost and obtain approval to proceed.
  • Provide indication of when service will be completed.
  • Write repair orders by describing symptoms, problems, and causes, as well as repairs and services required using check in sheet and entering order into Point of Sale system.
  • Exhibits sales skills required to achieve personal and store goals; demonstrate persistence, overcome obstacles; recognize and act on opportunities to create sales off service.
  • Displays merchandise at service check in, suggests selections that meet guests needs, and emphasizes selling points of article such as quality and utility.
  • Process basic sales invoices using Point of Sales system.
  • Uses computer database to research availability of merchandise.
  • Complete necessary product orders and inventory reports only applicable in certain locations.
  • Participates in Physical Inventory.
  • Sells service contracts for machines sold.
  • Maintain customer records including current contact information such as phone and email.
  • Update job knowledge by participating in educational opportunities, reading manufacturer s publications, etc.
  • Maintain good relationships with guests.
  • Ensure a high level of customer satisfaction by meeting customer needs in a courteous manner.
  • Manage difficult or emotional customer situations, solicit customer feedback to improve service, respond to requests for service and assistance in a prompt manner.
  • Cleans shelves, counters, tables, and other general retail cleaning duties.
  • Other duties as assigned.
    Qualifications:
    • High School Diploma or GED required.
    • 2-year technical degree or similar related field preferred.
      Skills and Requirements:
      • Ability to learn and apply new skills, requiring minimal supervision.
      • Ability to speak clearly and persuasively in positive or negative situations. Listens, gets clarification, and responds well to questions.
      • Great attention to detail.
      • Diligent and punctual.
      • Ability to follow instructions, respond to management direct and takes responsibility for own actions.
      • Ability to add, subtract, multiply and divide in all units of measure.
      • Familiarity with computer skills; willingness to learn Point of Sale Inventory Functions.
      • Ability to lift 100lbs.
      • Ability to work in a team-oriented environment.
        Physical Demands and Work Environment:

        This position is in a standard retail environment with desktop business equipment and telephone calls. Noise level is moderate. While performing the duties of this job, the team member is regularly required to stand and walk for long periods of time and must constantly reach with hands and fingers; climb or balance and stoop, kneel, crouch, or crawl. Frequent hearing and talking is required. This role routinely uses standard office equipment such as computers, and phones; keyboard typing is required. This position requires the ability to occasionally lift and carry supplies and shipments up to 100lbs. Near vision must be used regularly when completing repairs. Hearing must be used regularly in the diagnosing of machine issues and adjustments. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

        Benefits Include:
        • Competitive Wages
        • Group Health Insurance
        • Life Insurance
        • AD&D Insurance
        • Optional Vision & Dental Insurance
        • Vacation Days
        • Personal Time Off
        • Holiday Pay
        • Pre-Tax Retirement Program
        • Team Member Discounts

Keywords: B Sew Inn, Fayetteville , Retail Service Advisor, Hospitality & Tourism , Fayetteville, Arkansas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Block Advisors Associate Team Leader - Southwest
Description: What you'll do... br br This Job Posting covers openings in multiple office locations within the area. br br Joining Block Advisors as an Associate Team Leader, you'll support a single office (more...)
Company: H&R Block
Location: Tulsa
Posted on: 04/13/2021

Retail Sales Associate - Furniture/Mattresses
Description: About: Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to (more...)
Company: Macy--------s
Location: Tulsa
Posted on: 04/13/2021

Doordash: Delivery Driver / Courier
Description: Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, (more...)
Company: Doordash
Location: Claremore
Posted on: 04/13/2021


Delivery Driver / Courier
Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...)
Company: Doordash
Location: Parsons
Posted on: 04/13/2021

Food Service Worker/Kitchen Helper/Dietary Aide
Description: Food Service Worker/Kitchen Helper/Dietary AideUS-OK-TulsaRequisition ID: 2021-184198Shift: Day Shifts Night ShiftsOverview br br Healthcare Services Group HCSG services thousands of accounts (more...)
Company: Healthcare Services Group, Inc.
Location: Tulsa
Posted on: 04/13/2021

Restaurant Delivery - Start Delivering Today
Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider (more...)
Company: Doordash
Location: Cherryvale
Posted on: 04/13/2021

Food Service Worker/Kitchen Helper/Dietary Aide
Description: Food Service Worker/Kitchen Helper/Dietary AideUS-MS-MENDENHALLRequisition ID: 2021-181143Shift: Day Shifts Night ShiftsOverview br br Healthcare Services Group HCSG services thousands of accounts (more...)
Company: Healthcare Services Group, Inc.
Location: Tulsa
Posted on: 04/13/2021

Restaurant Delivery - Start Delivering Today
Description: Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, (more...)
Company: Doordash
Location: Jennings
Posted on: 04/13/2021

Restaurant Delivery - Start Delivering Today
Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider (more...)
Company: Doordash
Location: Sapulpa
Posted on: 04/13/2021

Delivery Driver / Courier
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Cherryvale
Posted on: 04/13/2021

Log In or Create An Account

Get the latest Arkansas jobs by following @recnetAR on Twitter!

Fayetteville RSS job feeds