Customer Service Rep. I
Company: Home Bancshares, Inc.
Posted on: January 16, 2022
GENERAL DESCRIPTION OF POSITION
Responsible for retaining existing relationships and establishing
new deposit accounts in accordance with branch goals. Responsible
for promoting and cross-selling bank products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Open new accounts including checking, savings, CDs, IRAs and other
products offered by the bank.
Complies with all applicable regulations, policies and
Assess customer needs and cross sell appropriate products and
Functions as Teller, Sr. Teller or Teller Supervisor as needed.
Supports attainment of branch goals.
Refers new business to company subsidiaries, such as insurance,
mortgage and brokerage.
Resolve customer concerns and ensure effective and long term
Develops and builds customer loyalty.
Follows up on referrals made by other team members.
Assists with loan origination and processing as needed.
Answers customer inquiries relating to products, rates and
Provides ancillary services such as notary services.
Responsible for tracking and monitoring of all required
Maintains positive, friendly and professional attitude and
Adheres to work schedules.
Completes required BSA/AML training and other compliance training
The ability to work in a constant state of alertness and in a safe
- Perform any other related duties as required or assigned.
To perform this job successfully, an individual must be able to
perform each essential duty mentioned satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required.
EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job
education in a specific skill area; e.g. data processing,
clerical/administrative, equipment operation, etc, plus 12 to 18
months related experience and/or training, or equivalent
combination of education and experience.
Ability to effectively communicate information and respond to
questions in person-to-person and small group situations with
customers, clients, general public and other employees of the
Ability to calculate figures and amounts such as discounts,
interest, commissions, proportions, percentages, area,
circumference, and volume. Ability to apply concepts such as
fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out
written, oral or diagrammed instructions. Ability to deal with
problems involving several known variables in situations of a
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Some outside banking related courses preferred.
SOFTWARE SKILLS REQUIRED
Basic: 10-Key, Payroll Systems, Word Processing/Typing
Somewhat disagreeable working conditions. Continuously exposed to
one or two elements such as noise, intermittent standing, walking;
and occasional pushing, carrying, or lifting.
The following work environment characteristics described here are
representative of those an employee encounters while performing
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
The noise level in the work environment is usually moderate.
The following physical activities described here are representative
of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions and expectations.
Semi-repetitive, low physical. Semi-repetitive type work which
requires periods of concentration for varied time cycles as
prescribed by the tasks.
While performing the functions of this job, the employee is
continuously required to talk or hear; regularly required to stand,
walk, sit, use hands to finger, handle, or feel, reach with hands
and arms; frequently required to stoop, kneel, crouch, or crawl;
an. The employee must frequently lift and/or move up to 50 pounds;
regularly lift and/or move up to 25 pounds. Specific vision
abilities required by this job include close vision.
Demonstrated sales ability a plus.
Keywords: Home Bancshares, Inc., Fayetteville , Customer Service Rep. I, Hospitality & Tourism , Fayetteville, Arkansas
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