Emerging Store Manager
Company: WALGREENS
Location: Springdale
Posted on: April 23, 2024
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Job Description:
Supervises customer service associates and designated hitters.
Responsible for managing front end of the store and making
recommendations on the overall operations of the Pharmacy and
Retail Store. Supports Store Manager with the overall operation of
the store to achieve company deliverables; Works alternate schedule
with the Store Manager with minimal overlap; Assumes
responsibilities of all store activities in the absence of the
Store Manager. Ensures proper merchandising, protection of store
assets, and improves store sales and profitability. Leads and
manages store team members, including recruitment, hiring,
performance management, and discipline of direct reports to ensure
teams are engaged and performing their responsibilities to achieve
company deliverables. Customer Experience Engages customers and
patients by greeting them and offering assistance with products and
services. Resolves customer complaints in a timely manner and
answers questions to ensure a positive customer experience. Models
and shares customer service best practices. Monitors customer
service, provides coaching, training, and develops plans for
improvements in both the front-end and pharmacy. Empowers team
members to find the most impactful resolution for customers; seeks
solutions that exceed customer expectations and builds loyalty.
Accountable for improving on overall customer service metrics.
Operations Supervises the operation of the store and team members,
including assigning daily activities, delegating tasks to team
members, opening/closing/changing shifts, approving time records,
time off and managing other scheduling conflicts to ensure proper
team member coverage. Collaborates with external partners to drive
the future of their Walgreen store. Identifies ways to support
external partnerships and services as a resource for Pharmacy
Operations Manager in seeking community outreach opportunities.
Supports Store Manager in leveraging data, analysis, and team
member input to make fact-based decisions, follow-up, and monitor
impact. Supervises the control of the store cash management
including but not limited to register counts, withdraws from bank,
armored car pickups, safe deposits, change orders and oversees all
aspects of bookkeeping. Supervises front end and pharmacy
inventory, completing resets/revisions and price changes; analyzes
front end and pharmacy inventory trends to create corrective action
plans; trains/coaches team members to follow inventory standard
operating procedures. Ensures execution of operational feedback
from the Store Manager and District Manager through delegation and
supervision of team members. Ensures that store interior and
exterior are clean and presentable; manages repair and maintenance;
responds to emergencies. Ensures team members have a working
knowledge of all computer and technology systems and software.
Provides for the safety and well-being of team members; effectively
utilizes the Security Operations Center. Complies with all company
policies and procedures, manages operations of assigned location
including strict compliance with any and all applicable laws and
regulations, including sale of alcohol, tobacco, fresh food, and
pharmacy products. Completes special assignments and other tasks as
assigned. Full Store Operation Business Performance Management
Independently analyzes financial and performance data; creates
action plans to support achievement of business deliverables. Uses
operating statements, key performance indicators, and other
relevant tools to engage the team; drive solutions and actions for
store improvement. Collaborates with Store Manager to identify
sales opportunities, gain insights, to ensure growth and
performance of the store through new initiatives as directed by the
Support Center. Supports Pharmacy during busy periods, including
serving as a pharmacy technician, when necessary. People &
Performance Management Primarily responsible for leading and
training team members; provides training, mentoring, coaching, and
support to enable team members' career development. Responsible for
team member discipline, coaching meetings, and makes recommendation
regarding team member performance management, including discipline
and termination when appropriate. Manages team member performance
by assigning responsibilities, developing performance plans,
setting goals and expectations, observing performance, providing
feedback and giving recognition to enhance effectiveness of
individual team members and overall team. Acquires and retains
talent, builds pipelines to keep store properly staffed, and
ensures a diverse pipeline of future leaders. Anticipates short and
long-term staffing needs, develops talent plan, manages candidate
pool, participates in the interview process and makes hiring
decisions. Ensures proper procedures are followed for selection,
recruitment, record retention, and training as required by Company
policy and local, state and federal laws. Establishes a culture of
accountability through clear expectations and performance
management, Performance Improvement Plans, and constructive
discipline. Training & Personal Development Successfully completes
Store Manager learning and development program. Completes all
required learning and development courses, certification, and any
training assigned by Store Manager, District Manager and company
leaders. Monitors own performance, seeks continuous feedback from
leader and team members, and commits to self-development; has an
Individual Development Plan in place. Obtains and maintains valid
pharmacy technician license as required by state. Communications
Communicates regularly with team members through one-on-one
discussions, group meetings to ensure communication is open between
leaders and team members. Actively responds to team member
questions or concerns. Assists Store Manager in planning and
communicating the company and store strategy. Basic Qualifications
Bachelor's degree with a solid academic record, all majors welcome
OR satisfactorily completed a Walgreens Community Internship
Program OR High School Diploma/GED and two years of experience in a
supervisory position (does not require experience with direct
reports). Demonstrated leadership abilities that include
professional business ethics, self-motivation, and strong
communication skills and strong business acumen. Completion of
Store Manager training program (LEAP) or willingness to complete
Walgreens Leadership Essentials training (for individuals placed in
ESM role on or after June 1, 2021) within 12 weeks of ESM start
date. Must be fluent in reading, writing, and speaking English
(except in Puerto Rico) Willingness to work flexible schedule
including extended days, evenings, and weekend hours. Willingness
to accept promotion into a Store Manager position, if promotion is
offered, which could require relocation to a different store
location. Ability to transfer to other Walgreens retail assets
located within the same hiring Area. Preferred Qualifications
Bachelor's Degree . Internal candidates: Management experience,
including supervising others, managing, and assigning work.
Experience across both front-end and pharmacy. External candidates:
Business majors. Prior retail or food industry experience. The
following information is applicable for San Francisco, CA
applicants: Pursuant to the San Francisco Fair Chance Ordinance, we
will consider for employment qualified applicants with arrest and
conviction records. An Equal Opportunity Employer, including
disability/veterans. This information is being provided to promote
pay transparency and equal employment opportunities at Walgreens.
The current salary range for this position is $43,000 - $68,850.
The actual salary within this range that you will be offered will
depend on a variety of factors including geography, skills and
abilities, education, experience and other relevant factors. This
role will remain open until filled. To review benefits, please
click here jobs.walgreens.com/benefits. If you are applying on a
job board or unable to click on the link, please copy and paste
this URL into your browser jobs.walgreens.com/benefits
Keywords: WALGREENS, Fayetteville , Emerging Store Manager, Hospitality & Tourism , Springdale, Arkansas
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