CUSTOMER SERVICE TIER I

Company: Mathis Home
Location: Tulsa
Posted on: April 29, 2025

Job Description:

*Schedule: *10am to 7pm, Must be able to work weekends!

Apply fast, check the full description by scrolling below to find out the full requirements for this role.

*EXAMPLES OF WORK PERFORMED FOR CUSTOMER SERVICE TIER I:*
* Provide timely and accurate information to customers' requests and concerns.
* Assist customers, sales, and delivery drivers with purchases.
* Inbound calls and face to face interaction with customers regarding warranties and returns.
* Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels.
* Flows up with factory on outstanding service orders to update status.
* Works non-sellable report to eliminate items waiting on parts.
* Partner with sales associates to meet and exceed customer service expectations.
* Ability to organize and manage multiple priorities.
* Maintain the office appearance by keeping everything neat and clean.
* File the daily invoices.
* Any other duties as directed by management.

*Perks that come with the job as Customer Service Tier I:*
* Fun work environment!!
* Benefits Package - Health, Dental & Vision, 401k, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short- and Long-Term Disability and Employee Assistance Program
* Zeera - a mental health wellbeing benefit
* Paid Vacation---------
* Employee Discounts 10%---

*EMPLOYMENT STANDARDS FOR CUSTOMER SERVICE TIER I:* Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred. Knowledge of employment and merchandise handling procedures.

*PHYSICAL ACTIVITY REQUIREMENTS:* To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.

*Heavy Work:* Lifting up to 20 lbs. occasionally.

*Work Environment:* Indoor climate-controlled environment.

Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.

*\*Non-Safety Sensitive\**

#NSNC123

Job Type: Full-time

Pay: $14.13 - $16.34 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Shift:
* 8 hour shift
* Day shift
* Evening shift
* Morning shift



Ability to Commute:
* Tulsa, OK 74133 (Preferred)

Ability to Relocate:
* Tulsa, OK 74133: Relocate before starting work (Preferred)

Work Location: In person

Keywords: Mathis Home, Fayetteville , CUSTOMER SERVICE TIER I, Hospitality & Tourism , Tulsa, Arkansas