Director of Operations - Financial Services Industry
Company: Seres Smith Consulting
Location: Tulsa
Posted on: April 2, 2026
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Job Description:
Director of Operations Responsibilities Human Resources Lead the
full-cycle hiring process, including recruiting, interviewing and
onboarding. Review, maintain and administer employee benefits,
ensuring compliance and competitiveness. Address employee relations
matters, including complaints, disciplinary actions, warnings, and
performance documentation. Coordinate employee time off,
scheduling, and coverage planning. Develop, implement and maintain
company policies and procedures. Manage Client Service, Staff and
Advisors Prepare and coordinate annual performance reviews for the
President with Staff and Advisors. Manage quarterly review
follow-ups, ensuring accountability and progress toward goals.
Review recorded client and internal calls and provide constructive
feedback to improve service quality and compliance. Act as the
central point of alignment across departments. Analyze
organizational structure, roles, workflows, and processes;
recommend and implement improvements. Identify operational risks
and develop mitigation plans. Establish, monitor and report key
performance indicators (KPIs) to evaluate organizational health and
performance. Provide regular KPI reports and insights to Partners
and senior leadership. Team Leadership Mentor, coach, and manage
department heads and mid-level managers. Support leadership
development and succession planning across teams. Foster a
high-performance culture focused on accountability, collaboration,
and continuous improvement. Lead initiatives to evaluate team
effectiveness and take the organization to the next level.
Qualifications and Skills Proven experience in human resources,
operations, or people management. Strong leadership, communication,
and coaching skills. Ability to manage sensitive employee matters
with professionalism and discretion. Analytical mindset with
experience tracking KPIs and improving workflows. Strong
organization skills and ability to manage multiple priorities.
Keywords: Seres Smith Consulting, Fayetteville , Director of Operations - Financial Services Industry, Human Resources , Tulsa, Arkansas
