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PC Tech Assistant (Monday-Friday 8:00am-5:00pm) - Information Services

Company: Washington Regional
Location: Fayetteville
Posted on: November 14, 2021

Job Description:

Job Posting: PC Tech Assistant (Monday-Friday 8:00am-5:00pm) Employment Type: Full Time Location: Washington Regional Medical Center - Fayetteville, AR Department: Information Services Shift: Monday - Friday Days FTE: Job Number: JO-2109-44004 Date Posted: 9/29/2021 Categories: General Support Washington RegionalWashington Regional Medical Center is our regions only locally governed, community-owned, not-for-profit healthcare system. Our system includes a 425-bed acute care hospital located in the heart of Fayetteville supported by our clinic system - including primary, specialty and urgent care operations - that span across Northwest Arkansas into Harrison and Eureka Springs. Being heavily supported and invested in our community makes Washington Regional a unique employer, encouraging staff to give back to the community in which we live and work and give back to each other.Washington Regional Mission, Vision and Values prove to be a firm foundation and inspiration from which we fulfill our purpose.
Mission: Washington Regional is committed to improving the health of people in communities we serve through compassionate, high quality care, prevention and wellness education.
Vision: To be the leading healthcare system in Northwest Arkansas --- the best place to receive care and the best place to give care.
Values: To treat others patients and their families, visitors, physicians, and each other as we would want to be treated.Position Summary
PC Tech Assistant is an entry level IT technical position. Duties include endpoint and peripheral support, delivery and installation, inventory upkeep, and engagement with various technology objectives and projects as directed. Required skill competencies include computer and printer installation and configuration, software installation, customer support, and general technical knowledge of the Microsoft Windows environment. Familiarity with Active Directory Domain Services, Microsoft Office, networking, wireless, and/or VoIP telephony is a plus. This is a hands-on role that will provide an excellent growth opportunity for a career in technology.Duties and Responsibilities
Perform computer and mobile device endpoint imaging, inventory, installation, relocation, cabling, configuration, functional verification
Perform printer inventory, installation, relocation, cabling, functional verification
Perform desktop phone inventory, installation, relocation, cabling, functional verification
Assist PC Tech and System Administrator teams with troubleshooting and resolution of issues
Work with PC Techs and admins to learn and support multiple systems at a helpdesk I level
Create, update, and resolve helpdesk ticketsJob Requirements
Full time availability during scheduled shift
Self-motivated and able to work with minimal supervision
Able to prioritize effectively, meet goals and deadlines
Thrive in a fast-paced 24/7 setting
Communicate effectively with non-technical customers
Interact well within a team environment and support other team members
Document correctly (tickets and knowledgebase)
Possess strong customer service skills
Knowledge of helpdesk support system (ticketing)
Sit for extended periods, walk short distances, able to lift 50 lbs.
Able to travel to remote locations
Scheduled on-call rotation
Occasional scheduled work on different shiftsPreferred Experience
Two (2) years related work or educational experience preferred
Customer service and team-based work environment experience preferredEducation
High school diploma or equivalent requiredLicenses/Certifications Required
CompTia A+ and/or Network+ preferred

Keywords: Washington Regional, Fayetteville , PC Tech Assistant (Monday-Friday 8:00am-5:00pm) - Information Services, IT / Software / Systems , Fayetteville, Arkansas

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