PC Tech (Full Time: Monday - Friday) - Technology Services

Company: Washington Regional
Location: Fayetteville
Posted on: May 13, 2022

Job Description:

Job Posting: PC Tech (Full Time: Monday - Friday) Employment Type: Full Time Location: Washington Regional Medical Center - Fayetteville, AR Department: Technology Services Shift: Monday - Friday FTE: Job Number: JO-2204-45983 Date Posted: 4/19/2022 Categories: General Support Position Summary:PC Tech I is an entry level tech position responsible for installing and maintaining multiple hardware components and applications, in addition to assisting in triage, troubleshooting, support, and resolution of customer issues at the helpdesk. The successful candidate should have a good understanding of the Windows operating system, knowledge of typical Microsoft applications (Office suite including Word, Excel, Outlook, etc) and the ability to perform common software and hardware installation tasks. Familiarity with basic Windows Domain Services Active Directory and networking concepts is required.Duties and Responsibilities

• Work with senior techs and admins to learn and support multiple systems at a helpdesk I level
• Create, update, and triage helpdesk tickets
• Work directly with customers to troubleshoot and resolve issues remotely and on-site
• Support multiple devices including endpoint computers/laptops, printers, and scanners
• Assist with device imaging and replacement Job Requirements
  • Full time availability during scheduled shift
  • Self-motivated and able to work with minimal supervision
  • Able to prioritize effectively, meet goals and deadlines
  • Thrive in a fast-paced 24/7 setting
  • Communicate effectively with non-technical customers
  • Interact well within a team environment and support other team members
  • Document correctly (tickets and knowledgebase)
  • Possess strong customer service skills
  • Knowledge of helpdesk support system (ticketing)
  • Sit for extended periods, walk short distances, able to lift 50 lbs.
  • Able to travel to remote locations
  • Scheduled on-call rotation
  • Occasional scheduled work on different shifts Preferred Experience
    • Two (2) years related work or educational experience preferred
    • Knowledge of Lansweeper preferred Education
      • High school diploma or equivalent required Licenses/Certifications Required:
        • CompTia A+ and/or Network+ preferredThis job description outlines the general skills and requirements necessary to define the primary functions of the position and is not to be considered a complete description of all duties and responsibilities inherent to the position.

Keywords: Washington Regional, Fayetteville , PC Tech (Full Time: Monday - Friday) - Technology Services, IT / Software / Systems , Fayetteville, Arkansas