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Technology & Facility Support Specialist

Company: University of Arkansas
Location: Fayetteville
Posted on: July 8, 2019

Job Description:

SUMMARY OF JOB DUTIES

The primary responsibility for the Technology & Facility Support Specialist is to provide technical and facility support to staff within the Global Campus and various off-campus groups.

This position will respond to technical and facility support requests that are primarily submitted using a Help Desk ticketing system, e-mail, and/or phone; executes equipment setup, removal, and maintenance for staff; and is responsible for the technology and facility related set up for the Global Campus meeting rooms.

This position supports all building assets and grounds at the Global Campus facilities in Fayetteville; supports facility projects and functions as a liaison on behalf of the Global Campus with UA Facilities Management, contracting representatives, campus police, and building occupants; supports general building maintenance, repairs and upgrades, and office moves. Interfaces with University custodial, maintenance, security, and grounds keeping staff; manages all activities and processes related to inventory management; and assumes responsibility for maintenance and upkeep of Global Campus vehicles and all inventory assets.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

MINIMUM QUALIFICATIONS: PLEASE ENSURE THAT ALL RELEVANT APPLICATION MATERIALS INCLUDE DETAILS ADDRESSING THE MINIMUM QUALIFICATIONS. APPLICANTS NOT MEETING THE MINIMUM QUALIFICATIONS WILL BE DISQUALIFIED FROM CONSIDERATION.

* The formal education equivalent of a bachelors degree in computer science, mathematics, or a related field

OR

* Completion of technical training in computer science, information technology, or a related field acquired from a vocational, military, or industrial setting

* At least two years of experience in computer support

DOES THIS JOB REQUIRE ANY LICENSE(S)/CERTIFICATION(S)*
No

IF YES, PLEASE SPECIFY

PREFERRED QUALIFICATIONS

* Building/facility maintenance and support experience

* Customer Service experience

* Experience solving intricate technical problems

* Experience using an IT Help Desk ticket tracking system

KNOWLEDGE, SKILLS AND ABILITIES (KSAS)

* Knowledge of facilities functions

* Knowledge of related safety practices

* Excellent interpersonal and customer service skills

* Ability to communicate effectively and efficiently

* Ability to troubleshoot, diagnose and solve computer related issues

* Ability to work collaboratively in a fast-paced environment

PHYSICAL ACTIVITIES ASSOCIATED WITH THIS POSITION

The following physical activities are associated with the position and will be performed with or without an accommodation. All individuals are encouraged to apply.

Occasionally:

* Balancing

* Climbing

* Crawling

* Crouching

* Driving

* Feeling

* Kneeling

* Pulling

* Pushing

* Sharps

* Stooping

Frequently:

* Manipulate items with fingers, including keyboarding

* Grasping

* Hearing

* Lifting

* Reaching

* Repetitive motion

* Sitting

* Standing

* Talking

* Walking

Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.

PHYSICAL CONDITIONS
The employee is subject to both environmental conditions. Activities occur inside and outside.

WORK SCHEDULE
Monday - Friday 8:00 a.m. - 5:00 p.m. (schedule may vary occasionally based on department needs)

OVERTIME ELIGIBLE
Yes

IS THIS POSITION WEATHER/EVENT ESSENTIAL* IF YES, THE EMPLOYEE IN THIS POSITION WILL REPORT TO WORK AT THE SCHEDULED TIME WHEN THE UNIVERSITY IS CLOSED DUE TO INCLEMENT CONDITIONS.
No

WORK LOCATION/BUILDING
Fayetteville Campus - Fayetteville Square

BENEFITS ELIGIBLE
Yes

APPOINTMENT PERCENT
100

SALARY
$29,251

PAY GRADE LEVEL
C115

TYPE OF BACKGROUND CHECKS REQUIRED
National criminal background and registered sex offender check, Motor Vehicle Registry Check

PRE-EMPLOYMENT SCREENING REQUIREMENTS

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Posting Detail Information

FUTURE OPEN DATE

CLOSE DATE
07/08/2019

OPEN UNTIL FILLED
No

ANTICIPATED START DATE

ANTICIPATED END DATE (FOR TEMPORARY APPOINTMENTS)

RECRUITMENT CONTACT INFORMATION

University of Arkansas Human Resources
ADMN 222
(479) 575-5351
Askhr.uark.edu

All application materials must be uploaded to the U of A s employment system at jobs.uark.edu. Please do not send to listed recruitment contact.

SPECIAL INSTRUCTIONS SUMMARY

HIRING LOCATION
222 Administration Building Fayetteville, AR 72701.

EEO STATEMENT

The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to race/color, sex, gender, pregnancy, age, national origin, disability, religion, marital or parental status, protected veteran or military status, genetic information, sexual orientation, gender identity or any other characteristic protected under applicable federal or state law. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

Keywords: University of Arkansas, Fayetteville , Technology & Facility Support Specialist, IT / Software / Systems , Fayetteville, Arkansas

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