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Senior IBM WebSphere Contact Center/ Call Center Developer - REMOTE

Company: Verism Systems
Location: Springfield
Posted on: September 18, 2019

Job Description:

Position Overview:

  • This position is responsible for implementing, unit testing, deploying, maintaining and supporting features of IBM Call Center (or) Contact Center module. Integration Contact Center with IBM Sterling OMS (Order Management Systems) as well as IBM WebShpere Commerce systems to integrate eCommerce sites.
  • This requires strong knowledge in eCommerce development using WebSphere Commerce tools and enterprise Java programming. Key Responsibilities:
    • Meets with technical leads, architects and vendor partners to determine project scope and vision, set system goals, identify and resolve system issues, ensure the system is implemented as designed and in adherence to the implementation guidelines.
    • Partners with the business analysts to review and refine business requirements into core system capabilities.
    • Assists developers, analysts, and designers in conceptualizing and validating solutions that meet business requirements.
    • Consolidate contact quality monitoring (call recording) onto a single hardware/software platform and expanded to cover a percentage of all (voice enabled) IVR and agent answered calls.
    • Intelligently select recordings for retention using an end-to-end database.
    • Combine computer telephony integration (CTI) into workforce management (WFM) for improved forecasting accuracy and integration with multimedia transactions associated with agent skills.
    • Employ a converged network where both voice and data can be carried in a cost-effective manner.
    • Store all contact related data from the agent desktop, ACD, IVR, Web and CTI in a comprehensive database. Store full customer contact history information.
    • Shift contact center-related metrics and other information to the Web and by a single Web based reporting package.
    • Prototypes new requirements for the purpose of enhancing technical functionalities and information process flow.
    • Develops and/or configures, builds, reviews and unit tests software/solutions.
    • Assists in QA efforts on tasks worked by providing input for test cases and supporting test case execution.
    • Works directly with the business users to provide support including the design and development of customer training materials, and conducting customer training sessions.
    • Mentors team members on new technologies in area of expertise.
    • Works with Enterprise teams to ensure changes are properly documented, communicated, audited, and deployed in compliance with established procedures.
    • Participates in 24x7 on call rotations. Knowledge/Skills/Abilities/Training/Systems:
      • WebSphere Commerce v6.x/v7.x and above application development.
      • Web application development using enterprise Java technologies and frameworks.
      • Presentation layer technologies including DOJO programming, HTML, CSS, JavaScript and JSON
      • Web service technologies including SOAP, REST, WSDL and Axis is preferred.
      • Struts framework is preferred.
      • Java technologies including JSP, JSTL, JDBC and JAXB is preferred.
      • Writing unit tests with JUnit is preferred.
      • SVN or GIT for source code management is preferred.
      • Profiling techniques, memory management and performance tuning is preferred.
      • Building WebSphere Commerce applications using WCBD is preferred.
      • Website analytics using Coremetrics is preferred.
      • Rational Application Developer is preferred.
      • Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction.
      • Demonstrated collaboration skills with the ability to handle conflict and to work with a distributed team.
      • Strong communication skills, both written and verbal.
      • Strong critical thinking skills with the ability to use proven problem-solving approaches to most solutions. Qualifications & Experience:
        • 6-8 years of experience working on IBM Contact Center module using enterprise Java technologies.
        • 4-6 years of experience supporting a production ecommerce platform such as IBM's WebSphere Commerce Suite
        • Retail experience is preferred.
        • Developer certification in WebSphere Commerce is preferred.
        • Programmer certification in Java is preferred. If interested please respond with your resume to :rohit(at)verismsystems.com - provided by Dice

Keywords: Verism Systems, Fayetteville , Senior IBM WebSphere Contact Center/ Call Center Developer - REMOTE, IT / Software / Systems , Springfield, Arkansas

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