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IT Operations Manager

Company: BOK Financial
Location: Tulsa
Posted on: November 15, 2019

Job Description:

At BOK Financial (BOKF), our employees are our most important asset and our growth over the years wouldn't have been possible without our dedicated and talented work force. We know everyone has specific career goals. It's what motivates us each day and why we're invested in working with you. .
There has never been a more exciting time than now to join our technology organization! Join a team whose mission is to enable business success and create raving fans.

The Wealth Management IT Operations Manager is a leader who works with a group of talented technologists to maintain, enhance, and support our vast Wealth Management application portfolio. The Operations Manager works in a framework with five key areas that help support our strong IT organization: (1) Strategy, (2) Project Execution, (3) Non-Stop Operations/Fiscal Discipline, (4) Process Improvement/Governance and (5) Talent. In addition to the above framework we place a high value on technology investment with it being one of the top goals for BOK Financial.

Our Wealth Management IT organization currently has a terrific opportunity for someone who…
- Enjoys collaborating and building relationships with IT and business partners in order to understand needs to organize and lead a team of resources which deliver world class production operations
- Enjoys working in a supportive team environment with other bright technologist who enjoy what they do
- Has passion, confidence, and high energy in delivering seamless production operations

We're looking for someone like this…
- Proven experience building and running a successful production operations team in a highly complex environment
- Extensive knowledge of the software development process, including requirements gathering, analysis and design, development tools and technologies, release and version control, contemporary testing methodologies, and deployment management
- Thorough knowledge of utilizing technology to drive operating leverage in a highly complex production operations environment
- Thorough knowledge of analysis, design, and implementation experience with technologies
- Exceptional verbal and written communication skills
- Strong customer focus and ability to manage client expectations
- Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding

This level of knowledge is normally acquired through completion of a Bachelor's Degree in Computer Science, Business Administration, Accounting, or a related discipline with a focus on information technology and 7-8 years of experience in or related to technical operations. Or 15 years of experience in the information technology field with 8-10 years focused in operational processes including incident, problem and change management.

Here's what you'll be doing…
- Leads and executes Wealth Management IT's major incident and problem management, SLA Management and Metrics reporting.
- Compiling, analyzing, reporting and driving improvements to Service Levels and Operational Metrics
- Participates in the assessment of external and internal technology capabilities required to achieve desired competitive positioning.
- Maintains currency on new technologies and platforms — including artificial intelligence (AI) and edge computing — and provides direction on what emerging technologies should be assimilated, integrated and introduced in Wealth Management
- Develops efficient work processes, reporting process and procedures using ServiceNow and will track and manage the status of work request, incidents and problems based on the Operational procedures.

Is this you?
BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!

Apply today and take the first step towards your next career opportunity!

BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.
Attention All Third Party Agencies, Headhunters, and Recruiters
BOK Financial and its Subsidiaries will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to BOK Financial and its Subsidiaries will be considered the property of BOK Financial. BOK Financial and its Subsidiaries will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. BOK Financial and its Subsidiaries are not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. BOK Financial and its Subsidiaries only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with BOK Financial and its Subsidiaries from third parties must be through our Human Resources Department. Any contact made outside of the BOK Financial Human Resources Department by a third party will cancel any future business relationships between the third party and BOK Financial.
Please contact recruiting_coordinators@bokf.com with any questions.

Keywords: BOK Financial, Fayetteville , IT Operations Manager, IT / Software / Systems , Tulsa, Arkansas

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