IT Operations Manager
Company: BOK Financial
Location: Tulsa
Posted on: November 15, 2019
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Job Description:
There has never been a more exciting time than now to join our
technology organization! Join a team whose mission is to enable
business success and create raving fans.
The Wealth Management IT Operations Manager is a leader who works
with a group of talented technologists to maintain, enhance, and
support our vast Wealth Management application portfolio. The
Operations Manager works in a framework with five key areas that
help support our strong IT organization: (1) Strategy, (2) Project
Execution, (3) Non-Stop Operations/Fiscal Discipline, (4) Process
Improvement/Governance and (5) Talent. In addition to the above
framework we place a high value on technology investment with it
being one of the top goals for BOK Financial.
Our Wealth Management IT organization currently has a terrific
opportunity for someone who…
- Enjoys collaborating and building relationships with IT and
business partners in order to understand needs to organize and lead
a team of resources which deliver world class production
operations
- Enjoys working in a supportive team environment with other bright
technologist who enjoy what they do
- Has passion, confidence, and high energy in delivering seamless
production operations
We're looking for someone like this…
- Proven experience building and running a successful production
operations team in a highly complex environment
- Extensive knowledge of the software development process,
including requirements gathering, analysis and design, development
tools and technologies, release and version control, contemporary
testing methodologies, and deployment management
- Thorough knowledge of utilizing technology to drive operating
leverage in a highly complex production operations environment
- Thorough knowledge of analysis, design, and implementation
experience with technologies
- Exceptional verbal and written communication skills
- Strong customer focus and ability to manage client
expectations
- Ability to present and explain technical information in a way
that establishes rapport, persuades others, and gains
understanding
This level of knowledge is normally acquired through completion of
a Bachelor's Degree in Computer Science, Business Administration,
Accounting, or a related discipline with a focus on information
technology and 7-8 years of experience in or related to technical
operations. Or 15 years of experience in the information technology
field with 8-10 years focused in operational processes including
incident, problem and change management.
Here's what you'll be doing…
- Leads and executes Wealth Management IT's major incident and
problem management, SLA Management and Metrics reporting.
- Compiling, analyzing, reporting and driving improvements to
Service Levels and Operational Metrics
- Participates in the assessment of external and internal
technology capabilities required to achieve desired competitive
positioning.
- Maintains currency on new technologies and platforms — including
artificial intelligence (AI) and edge computing — and provides
direction on what emerging technologies should be assimilated,
integrated and introduced in Wealth Management
- Develops efficient work processes, reporting process and
procedures using ServiceNow and will track and manage the status of
work request, incidents and problems based on the Operational
procedures.
Is this you?
BOK Financial is a stable and financially strong organization that
provides excellent training and development to support building the
long term careers of our employees. With passion, skill and
partnership you can make an impact on the success of the bank, our
customers and your own career!
Apply today and take the first step towards your next career
opportunity!
BOK Financial is an equal opportunity employer. We are committed to
providing equal employment opportunities for training,
compensation, transfer, promotion and other aspects of employment
for all qualified applicants and employees without regard to sex,
race, color, religion, national origin, age, disability, sexual
orientation, genetic information or veteran status.
Attention All Third Party Agencies, Headhunters, and Recruiters
BOK Financial and its Subsidiaries will not accept candidate
submission by unsolicited third parties through this site or any
company email address. All unsolicited candidates presented to BOK
Financial and its Subsidiaries will be considered the property of
BOK Financial. BOK Financial and its Subsidiaries will not be
responsible for any fees associated with unsolicited candidates,
nor will a contractual relationship be formed by the submission.
BOK Financial and its Subsidiaries are not obligated and will not
under any circumstances pay any fees to said third parties
submitting candidates in this manner. BOK Financial and its
Subsidiaries only forms contracts with recruiters with whom we have
an established business relationship and with whom we have in place
a signed agreement. All contact with BOK Financial and its
Subsidiaries from third parties must be through our Human Resources
Department. Any contact made outside of the BOK Financial Human
Resources Department by a third party will cancel any future
business relationships between the third party and BOK
Financial.
Please contact recruiting_coordinators@bokf.com with any questions.
Keywords: BOK Financial, Fayetteville , IT Operations Manager, IT / Software / Systems , Tulsa, Arkansas
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