Navigator Call Center Staff - PRN - COVID

Company: Washington Regional
Location: Fayetteville
Posted on: October 11, 2020

Job Description:

Job Posting: Navigator Call Center Staff - PRN Employment Type: PRN Location: Washington Regional Medical Center - Fayetteville, AR Department: COVID Shift: As needed (PRN) FTE: Job Number: JO-2010-40600 Date Posted: 10/7/2020 Categories: Licensed Nurses Navigation Call Center StaffThe Navigation Call Center Staff is responsible calling COVID positive patients and assessing the need for follow up care based on reported symptoms. They also notify patients of positive test results over the phone; providing basic guidance to callers around isolation, quarantine, emergency symptoms, social distancing and infection prevention; documenting details of; managing confidential health records; generating letters and other documents as needed; sending confidential correspondences through email and mail. Washington RegionalWashington Regional Medical Center is our regions only locally governed, community-owned, not-for-profit healthcare system. Our system includes a 425-bed acute care hospital located in the heart of Fayetteville supported by our clinic system - including primary, specialty and urgent care operations - that span across Northwest Arkansas into Harrison and Eureka Springs. Being heavily supported and invested in our community makes Washington Regional a unique employer, encouraging staff to give back to the community in which we live and work and give back to each other.Washington Regional Mission, Vision and Values prove to be a firm foundation and inspiration from which we fulfill our purpose.Mission: Washington Regional is committed to improving the health of people in communities we serve through compassionate, high quality care, prevention and wellness education.Vision: To be the leading healthcare system in Northwest Arkansas --- the best place to receive care and the best place to give care.Values: To treat others patients and their families, visitors, physicians, and each other as we would want to be treated.Reports to the Director of Value Based ProgramsResponsibilities

• Provide basic information related to COVID-19 in a simple and clear manner to patients.
  • Assess patient needs for appropriate medical follow up based on reported symptoms.
  • Answer patient questions regarding symptom management and results
  • Document all call information for positive patients
  • Maintain database of daily call logs
  • Providing secure emails to patients needing copies of results
  • Review results and notify providers of positive test results
  • Identify and escalate priority issues
  • Produce call reports at the end of each shiftQualifications Education: RN or LPN licensure
    • Proficient in relevant computer applications
      • Use of computer systems for accessing lab and patient information in a confidential, HIPPA-compliant manner.
        • Knowledge of customer service principles and practices
        • Maintain and protect patient privacy and confidentiality
        • Knowledge of call center telephony and technology
        • Some experience in a call center or customer service environment
        • Good data entry and typing skills
        • Knowledge of administration and clerical processesLicensure and Certifications: RN or LPN AR Drivers Licenses and Auto Liability InsuranceWork Experience: A minimum of one year of experience of clinical experience preferred. Physical Requirements
          • The majority of time is spent sitting (up to 80% of work time) with frequent standing and walking of short distances (up to 20% of work time.)
          • This position is occasionally required to lift and carry objects weighing up to 10 lb. (up to 20% of work time.)
          • Travel among system facilities is required.
          • This position functions in both office and clinical settings, with potential for exposure to communicable disease and body fluids

Keywords: Washington Regional, Fayetteville , Navigator Call Center Staff - PRN - COVID, Other , Fayetteville, Arkansas