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Customer Success Specialist

Company: Mycelium Networks
Location: Fayetteville
Posted on: November 18, 2021

Job Description:

Mycelium Networks is looking to expand our customer experience team.Who you are:You are extremely organized and make efficient use of your time. You enjoy interacting with others, and when you are passionate your enthusiasm is contagious. You are a teacher at heart and often find yourself playing mentor. You like to leave people, places, and things in better shape than the way that you found them. You enjoy being a team member and can be productive in a fun environment.What we are looking for:We need experienced customer service professionals capable of educating customers on products, services, and new initiatives. These individuals should be able to effectively communicate our value proposition, explaining complex concepts in layman's terms, along with answering any questions that potential or current customers may have regarding our offerings.What you will be doing:

  • Lead conversion
  • Scheduling
  • Notetaking
  • Follow up communication
  • Education around new initiativesMust have:
    • 2+ years of experience in a customer service role
    • 2+ years of experience working with CRM software applications
    • Strong comfortability working with new technologies
    • Positive Vibes with a can-do attitudeNice to have:
      • B.S. in marketing or related field
      • Service industry, hospitality, or management experience
      • Familiarity with blockchain technology (specifically the Helium network)About the companyMycelium Networks is a burgeoning tech startup, based in Fayetteville, turning the Ozarks into the new Silicon Valley. We believe Blockchain is the future. We build resilient, decentralized, wireless communication networks. We leverage the Internet of Things (IoT) technologies and partner with cities, organizations, and residents to connect communities, making Northwest Arkansas smarter, more cost-effective, and inclusive for everyone.Job Type: Full-timePay: $40,000.00 - $80,000.00 per yearSchedule:
        • Monday to FridayAbility to commute/relocate:
          • Fayetteville, AR 72701: Reliably commute or planning to relocate before starting work (Preferred)Experience:
            • Customer service: 2 years (Preferred)
            • CRM software: 2 years (Preferred)Work Location:
              • One locationWork Remotely:
                • NoWork Location: One location

Keywords: Mycelium Networks, Fayetteville , Customer Success Specialist, Other , Fayetteville, Arkansas

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