IT Support

Company: CARDS Holdings, Inc.
Location: Fayetteville
Posted on: May 28, 2023

Job Description:

COMPANY: CARDS RecyclingROLE: IT SupportREPORTS TO: Systems Administrator/CFOLOCATION: Corporate Office, Springdale, ARCOMPANY OVERVIEWCARDS recycling is a leading regional solid waste collection company that provides municipal solid waste collection and certain post-collection services for residential, commercial and industrial customers in Arkansas, Oklahoma, Missouri, and Texas.Visit for more information.ABOUT THE JOBCARDS Recycling is searching for an experienced IT Professional to join our expanding family. IT Support will be primarily responsible for assisting our various divisions with matters concerning the support of computer hardware & software, cell phones, and tablets. This position will also be trained in the various systems of operations used by our company to aid when necessary.PRIMARY RESPONSIBILITIESProvide support to all divisions as it relates to Microsoft 365, end user connectivity with cell phones, remote access software, desktop/laptop/tablet connectivity, and VoIP phone setup.Ability to travel between various locations and respond to emergency situations as they arise, with potential to sometimes work outside of normal operating hours.Ensure all systems and applications are maintained and updated.Communicate on a regular basis with employees regarding scheduled maintenance, system updates and other changes impacting end users regarding systems and applications.Work closely with the Systems Administrator to ensure end-user network and communication needs are at a satisfactory level.Work with the Systems Administrator to assist with integrating systems and technology at new locations.Intermediate networking knowledge to deploy switches, WAPs, and other networking equipment, both to new locations and emergency replacements to current locations as needed.Provide telephone, desk-side or online support to employees regarding user issues.Provide end user software application training for employees as requested.Track and manage application/technical issues and user requests.Respond to non-technical IT employee requests and concerns.Analyze technical issues to determine root cause and appropriate solutions to provide resolution.Participate in the planning and execution of IT projects and initiatives.Make recommendations regarding end user application enhancements.PERSONAL CHARACTERISTICSAbility to collaborate at various organizational levels and across functional areas (i.e., business and technical)Ability to work effectively and efficiently within a team environment.Works well under pressure, able to meet tight deadlines and manage multiple projects and expectations.Adept at quickly learning new processes and technologies.Willingness and ability to learn and support new systems and applications.PROFESSIONAL QUALIFICATIONSEducation: Associate degree or equivalent (2 years) in Computer Science, Information Systems, or related field. Microsoft or Cisco Certification is desirable but not required.Experience: Minimum of 4 years with relevant experience, including cloud-based software, VoIP technology, camera systems, etc.PROFESSIONAL QUALIFICATIONSWho doesn't like to get paid weekly? We like it so we provide weekly pay!Multiple Health Plans to choose from, with 50% Company paid Employee and Dependent PlansDentalVisionWe Pay for your $25,000 Life Insurance100% Company Paid Short-Term Disability InsuranceRetirement Plan with a company match of 3%Safety and Retention Incentives!Paid Time OffEmployee Discount PlansCARDS Recycling LLC offers a competitive base salary, the opportunity to earn incentive pay, and a comprehensive employee benefits package. Please submit resume and salary history for consideration. Only applicants who meet minimum qualifications will be considered and only individuals selected for an interview will be contacted.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Keywords: CARDS Holdings, Inc., Fayetteville , IT Support, Other , Fayetteville, Arkansas