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Teller II

Company: UNIFY Financial Credit Union
Location: Fayetteville
Posted on: August 9, 2019

Job Description:

Overview:

UNIFY Financial Credit Union is one of the nations largest 100 credit unions with a reputation for being financially sound and growth-oriented. Were expanding rapidly to meet the needs of a growing member base. At UNIFY, our team members work together to strive toward a common goal, providing superior service to our members. In doing so, we promote a culture where your ideas matter, your growth matters, and you matter. We encourage all team members to challenge and encourage themselves and their teammates to work smarter and to be more successful

Summary:

Assist members with their financial transactions and cross sells products and services that provide solutions to members financial needs in a professional, friendly and accurate manner following all PRISM Service Standards. Provides assistance to members on consumer loan products and information on real estate loan products to meet the members lending needs.

Responsibilities:



  • Process financial requests, promptly and accurately, including deposits, withdrawals, savings bonds, Travelers Cheques, VISA cash advances, official checks, loan advancement/payments, mail transactions, statement requests, research requests, check ordering, address changes, on-line banking set-up, instant card issuance/closure/re-PIN and service Share Branch members (if applicable).

  • Provides routine information concerning Credit Union services in person and/or on the phone and directs members to branch leads for specific information and service.

  • Answers inquiries regarding the members shares/loans and other Credit Union related products and resolves issues and problems on members accounts through research with branch managements assistance.
  • Initiates and opens additional shares for members and new memberships as necessary while explaining and promoting Credit Union products and services.
  • Profiles members and utilizes account information to identify cross-sell opportunities.
  • Identifies referral opportunities and makes relevant referrals on Credit Union products and services.
  • Assists members in completing forms and updates member data including authorized account changes and address updates.
  • Maintains an up-to-date knowledge of features and benefits of all products and services and keeps informed of changes in Credit Union policies and procedures.

  • Participates in doing outbound calls from the available call lists and effectively cross-sell to the membership.
  • Completes and maintains Lending Center Certification and its necessary requirements successfully.
  • Completes all functions related to consumer loan processing and funding, including accepting and inputting loan applications, completing appropriate documentation on loans funded, communicating with members and DMV document preparation.
  • Cross-sells ancillary products on consumer loans.
  • Discusses and explains pre-approval conditions with members.
  • Assists branch management with the training and mentoring of new team members.

  • Ensures daily operations including opening and closing branch activities, balancing the branch, and end of day check processing are completed.
  • Ensures full compliance with UNIFY Financial Credit Union Service Standards, policies, procedures, the Bank Secrecy Act and Federal Regulations.
  • Performs other duties as assigned.

    Qualifications:



    • Requires a high school diploma or equivalent with a minimum of one year customer service and cash handling experience, preferably within a financial institution.

    • Requires effective verbal and written communication skills, sales skills and proficiency in Microsoft Word, Excel and Outlook applications.

      See the UNIFY Difference!

      At UNIFY, we believe that each team member is a valued contributor. Through a teamwork approach, we strive to provide a positive and rewarding workplace that helps our team succeed. UNIFY provides a work environment which promotes learning, growth, and the opportunity for team members to challenge themselves.

      Competitive Compensation and Excellent Benefits Package* Includes:

      Medical (PPO/HMO), Prescription, Dental (PPO/DMO), Vision, Life, and Short- and Long-Term Disability Insurance

      Dependent and Medical Care - Flexible Spending Accounts

      Vacation, Sick, Personal and Holiday Pay

      401(K) Plan with employer match

      Education reimbursement for approved programs

      UNIFY banking privileges for you and your family



      • All programs subject to review and change

        UNIFY is proud to be a drug-free, equal-opportunity employer. For more information on UNIFY, visit us at www.unifyfcu.com

Keywords: UNIFY Financial Credit Union, Fayetteville , Teller II, Other , Fayetteville, Arkansas

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